Support
Help center
Clear answers for creating, studying, moving guest decks into an account, and managing your workspace.
Quick help
Guest trial
3 deck creations
Stored locally, then synced to Latest decks after authentication in the same browser.
Account support
Your data, your request
Contact us for help with access, correction, deletion, sign-in, or deck migration.
Medical content
Verify before relying
AI and community material are educational aids, not medical or patient-care advice.
Getting started
Can I try FlashRemind without an account?
Yes. A guest can create up to three trial decks. Those decks and the trial counter are kept in local browser storage. Authentication syncs the available deck content to your account; clearing the browser data first removes the unsynced local copy.
What happens to my guest decks when I sign up or sign in?
After successful authentication in the same browser, FlashRemind syncs the locally stored trial decks to your account and adds them to Latest decks. Keep the browser data in place until that transfer finishes. A private window, another device, or cleared site data cannot access the original local copy.
Where do I create content after signing in?
Open Create to start a deck, draft a question set, or import supported Anki content. Your recent account-backed decks appear on the Today dashboard and the Decks page.
Decks and study
Which Anki packages can I import?
FlashRemind currently accepts .apkg and .colpkg files and converts compatible basic notes into editable front-and-back cards. Custom templates, media remapping, full review-history migration, and package export are not currently supported.
How are reviews organized?
Cards keep due dates and review progress in your account. During a study session, your recall rating updates the card schedule so difficult material returns sooner than material you know well.
What do Personal, Community, and Reviewed labels mean?
Personal content belongs to your workspace. Community content was published by a user. A Reviewed label indicates an additional editorial review, but it is still study material and not clinical guidance.
AI and medical content
Should I trust AI-generated cards or answers without checking them?
No. AI output can be incomplete, outdated, or wrong. Treat generated material as an editable draft and verify it against current course materials, primary references, and guidance from qualified educators or clinicians.
Can FlashRemind provide medical advice?
No. FlashRemind is for education and study support only. It does not provide medical advice, diagnosis, treatment, or emergency guidance, and it must not be used to make patient-care decisions.
Should I upload patient information?
No. Do not enter identifiable patient information, confidential clinical records, or other sensitive data into decks, imports, questions, or AI prompts.
Account, privacy, and billing
How do I manage a subscription?
Use the Billing page while signed in. Available plans and current charges are shown before checkout. If a billing portal is available for your subscription, that page also provides the link to manage it.
How do I request access to, correction of, or deletion of my account data?
Email help@flashremind.com from the address connected to your account. We may need to confirm your identity before completing a data request.
Where can I learn how data and cookies are used?
Read the Privacy Policy for details about account and study data, local guest storage, analytics, cookies, AI processing, billing, retention, and your choices.
Still need help?
Describe what you were doing, what you expected, and any error shown. Do not include passwords, payment details, or patient-identifiable information.